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The challenges
The client needed a comprehensive solution that partners business with technology to roll out the best possible workflow management system across organization. They wanted to achieve operational efficiency by enhancing multiple business systems and processes.
Our Solution
Key highlights of the solution:
- Improved customer experience by introducing a web-based services to make it easier for the customer’s clients to interact at the appropriate stage of the end-to-end process
- Delivered a well designed approval mechanism for each process based on category, business priority, and organization structure
- Straight through processing to facilitate end to end processing with minimal human intervention
- Delivered relevant data to the right person at the right time
The results
The solution delivered the following benefits:
- Process automation with minimal human intervention
- Overall operational efficiency improvement
- Implemented digitized document processing, thus eliminating need for paper based process
- Quicker roll out and reduced cost
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