Today, industries are evolving and are in a constant state of transformation. A couple of decades ago, we started referring to the ITIL (Information Technology Infrastructure Library) framework for service management. Today with ITIL 4, we focus on business and tech world, for today, and for the future with agile, DevOps service, and digital transformation consulting- aligned towards businesses and their value chains.

Mindtree minds, along with ServiceNow and other strategic partners, help customers consolidate, automate, and modernize their service management processes, increasing efficiency and lowering costs by creating visibility into processes and infrastructure via – “aligning IT objectives to derive business value outcomes”.

ServiceNow Platform enables digital workflows that create great experiences and improve productivity through the Now Platform™. Mindtree stays invested in this forte by creating dedicated practices, one each for ServiceNow and Cross Functional Services. The objective of these practices have been to deliver cutting-edge solutions and bringing forth innovation on top of what is available in the market, making Mindtree a niche player in this space.

CFS (Cross Functional Services) Practice –

• Focused on ops efficiency and productivity gain (IT to business and vice-versa) through service offerings across governance, transformations, and assurance.
• Thought leadership in deploying mature business service management, functional, and cross-domain expertise.
• Improving customer experience by empowering end-users.
• Adoption of AI/ML driven ops and collaboration with equivalent technologies.

ServiceNow Practice –

• Our solutions cover the enterprise operations spectrum and its workflows across IT, customers, employees, and businesses.
• 5 focused CoE’s (Center of Excellence) with specific focus areas,
  • ITSM & ITOM,
  • ITBM, APM & HR,
  • SecOps & IRM,
  • CSM, FSM & Finance,
  • Now Platform, Agile & DevOps.
• Our solutions include best practices and accelerators with ready-to-use processes, service portals, service catalogs, run book automations, and more.
• Mindtree is a ServiceNow MSP Partner – for shared and dedicated MSP. Our technology partnership with ServiceNow enables us to create joint business solutions and offerings for our customers.

Other Focus Areas –

• Mindtree is making strategic investments to create CoE’s that support customers in APM (Application Performance Management).
• Analytics and dashboards to provide crisp visibility to IT leaders and CXO’s.
• Event management and monitoring to enable end-to-end visibility into the IT infrastructure and correlations of events.
• Initiatives to create future business solutions using low code /no code platforms.