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The Client
The client is a US-based Fintech company using ServiceNow platform for their IT Service and Asset Management.
The Challenge
The client was facing challenges with their existing CMDB model, building integrations and IT hardware and software asset management, and was looking for a ServiceNow partner to help them work on the discovery and ITAM implementation. Below were the key challenges:
- Lack of visibility to IT hardware and software assets
- Inaccuracy of software license metering
- Regulatory and compliance requirement to be met within five months
- Mandate to reduce spend on IT assets
Our Solution
Mindtree partnered with the client, understanding their current pain areas and requirements, and provided the below solutions –
- Automated discovery of five datacenters with about 3400 assets
- Redesigned the CMDB data model
- Implemented software asset management, software model and subscription model
- Remediated non-compliance by streamlining software purchasing and reclamation rules
- Integrated with Altiris, Workday, MobileIron, Splunk and Secret Server
- Reports and dashboard met regulatory requirements
Client Benefits
- Well-structured CMDB model with ServiceNow being the single source of truth
- Structured process for IT Asset management
- 30% efficiency gain in the IT Asset management process
- 10% savings in hardware and software spend
- Asset compliance of 98%
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