Executive Summary
The client was looking to deploy Oracle Application Management Suite (AMS) to ably support its Oracle EBS system, reduce the cost of maintenance overheads, and rapidly resolve issues pertaining to business critical areas. Mindtree came on-board to provide multi-geo support across the entire process stream - documentation, agile management of Change Requests, database monitoring and managed services support. The result: reduced support and maintenance costs and minimal system disruptions.
About the client
The client is a leading air-transport technology solutions provider with locations spanning more than 200 countries.
The Challenge
The client had one of the largest and most intricate Oracle EBS installations, encompassing over 200 ledgers and 374 entities, and supporting more than 6000 users. The client was looking to implement Oracle AMS to optimize its existing Oracle EBS R12 and the business mega processes (R2R, O2C, and P2P, reporting /consolidations). To this end, the client wanted to enable evolutionary maintenance, agile management of change requests (CRs), and consultative improvement recommendations. In addition, the client needed to provision adequate support for the databases in areas such as cloning, patching, issue resolution and key/business critical monitoring events.
Our solution
After a careful evaluation of the challenges confronting the client’s business, Mindtree proposed the implementation of Oracle AMS to support the existing R12 EBS. A team of 28 experts from Mindtree helped the client with multi-geo support coverage - by process stream - to ensure that both issues and process impacts were remediated. We also helped the client with documentation of process green books to ensure a complete understanding of the business mega processes and critical close points.
Our robust solution helped validate the existing AIM documentation for a system configuration match, and introduced agile management of change requests (CR) and evolutionary maintenance to reduce development and delivery time. In order to bring in process efficiency and minimize disruptions, we introduced a 24-7 database for key business events and interface monitoring. Our team also enabled flexible managed services support during critical time periods such as end of the month.
Results
Implementation of the Oracle AMS solution for Oracle EBS led to multitude of benefits for the client, including significant reduction in support and maintenance costs. It also helped the client gather a detailed understanding and support of business processes, leading to rapid resolution of business critical issues and minimal disruption to the system. Another key highlight was the establishment of a Centre of Excellence for support model, to reduce dependency on the skill sets of a few people. Finally, to keep the synergies from the implementation going, we provided ongoing consultative and best practises recommendations for system improvements and efficiencies.
