Executive Summary
The FMCG company’s HR system landscape comprised a large global user base and varied legacy applications, resulting in challenges such as high cost of application management and lack of flexibility in ramping up project teams. Mindtree helped the client tackle multi-pronged challenges by deploying robust Taleo application management services (AMS).
About the client
The client is one of the world's largest consumer goods companies with more than 173,000 employees and a portfolio of 400 global brands. Its wide range of products includes food, beverages, cleaning agents, and personal care products.
The Challenge
The client’s vast global HR systems spanned various legacy applications supported by different service providers. Its world-wide user base was equally large with 120,000 users across 21 languages. Local contractors supported existing systems across multiple geographies, leading to skyrocketing AMS costs. The lack of product knowledge on the Taleo application and the inability to quickly ramp up project teams further compounded the challenges.
Mindtree Solution
After a thorough review of the client’s business and application management challenges, Mindtree provided functional support for the Taleo recruitment and performance application. Our application management services included Taleo landscape maintenance and on-going service improvement delivered through an offshore support model.
Business Benefits
Mindtree’s proactive approach to providing Taleo AMS resulted in several benefits for the client. Delivering support services through Mindtree’s offshore dominant delivery model and reducing the number of contracted full-time employees (FTE) helped curtail the overall cost of application management. The Taleo application provided easy access to trained and experienced talent pool, enabling greater flexibility in ramping up teams in tandem with evolving business demands.
Our services also enabled structured processes for knowledge management and performance monitoring of the application through well-defined KPIs. The result: timely response, improved resolution rates and enhanced user satisfaction.
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