Claims is the moment of truth for policyholders and beneficiaries of insurance policies. The convenience in filing a claim, visibility in process status, clarity in documentation requirements, speed in decision-making, and settlement ratios make a huge difference to the experience of claimants. Thus, it impacts the credibility of insurance companies.

Mindtree has designed an offering framework which brings together the solution building blocks of claims transformation:

1. Business process consulting – Persona-based journey mapping and user experience design.
2. Digitization of the claims process – First notice of loss, tracking claims status, reporting and fulfillment of requirements.
3. Transformation of core process through state-of-the-art platforms like Duck Creek Claims – API-based integration with digital channels for claims intimation and for digital payments, enrichment of claims data through third-party integration, automation of reserving, claims approval and settlement through business rules.
4. E-mail triaging, document identification and data extraction – Process orchestration and automation through the use of artificial intelligence and robotic process automation tools.
5. Conversational solutions with pre-built use cases for claims.
6. Automatic damage assessment and assessment reviews using vision learning technologies.
7. IoT platforms for damage assessment using drones – Loss prevention using data collected from the sensors.
8. Business intelligence for the claims function covering KPIs related to loss and expense ratios, losses paid and incurred, and operational claims counts.

Benefit from Mindtree’s deep domain and technology expertise to transform your claims function and deliver superior customer experience.