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Client overview
The client is the world’s largest publicly traded P&C insurance company and a leading commercial lines insurer in North America with operations in 54 countries and territories. They provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. As an underwriting company, they assess, assume, and manage risks by combining craftsmanship with experience to conceive, craft, and deliver the best insurance coverage and service to individuals and families, and businesses of all sizes.
Challenges
The client faced various challenges, ranging from lack of standardization to manual and obsolete processes.
- The client’s claims team receives over 200,000 documents from different sources, which are identified, indexed and routed to the TPA or claim owner
- Currently, the entire indexing process was manual and was done by a dedicated operations team
- Lack of standardization in the indexing process
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