Inform, inspire and engage through connected experiences
Investing in workforce experience leads to a highly engaged workforce, realizing shared values such as empowerment, loyalty, satisfaction, and advocacy, which in turn, is proven to improve customer experience.
Going beyond 'employee portals & intranets', organizations need to look at a unified experience for their employees across the business process continuum from on-boarding to day-to-day activities and operations to exit in order to drive deeper engagement.
At Mindtree, we believe that workforce experience and customer experience are two sides of the same coin. While customer experience is defined by ease, enjoyability,...
Investing in workforce experience leads to a highly engaged workforce, realizing shared values such as empowerment, loyalty, satisfaction, and advocacy, which in turn, is proven to improve customer experience.
Going beyond 'employee portals & intranets', organizations need to look at a unified experience for their employees across the business process continuum from on-boarding to day-to-day activities and operations to exit in order to drive deeper engagement.
At Mindtree, we believe that workforce experience and customer experience are two sides of the same coin. While customer experience is defined by ease, enjoyability, and utility, workforce experience is defined by employee engagement, productivity, and customer impact.
Reach out to us to discuss strategies to help you realize connected workforce experiences with the right balance of human-centric and assisted technologies across diverse IT systems and business processes.
Expert Thinking in Action
Experience transformation advisory services for a global ISV
Created an ecosystem of well-informed and collaborative workforce to meet the needs to achieve workforce experience transformation.
Automation of policy endorsements for improved customer experience and employee morale
30% effort reduction through automation, diverting employees to focus on value-added tasks.
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Improving employee and broker productivity with portal technologies
The IBM WebSphere Portal was used to implement the broker/agent portal. The employee collaboration portal was built using the Microsoft SharePoint 2010 platform.
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