The purpose of a dedicated Centre of Excellence is to provide a clear definition of roles and responsibilities, standardize processes across the organization, set design standards to ensure consistency, manage rollout priorities and executive reporting. As organizations expand their Salesforce footprint across regions and multiple business units, the level of complexity increases while demanding maximum business value with continuous innovation.
This federated, multi-instance model calls for the establishment of a formal system to:
- Building scalable solutions
- Being Agile across functions
- Maximize RoI
- Maximize Salesforce user adoption and usage
Mindtree’s Salesforce COE Set-up framework address’s the above business demand through a five-dimensional framework:
