With customer experience overtaking price and product as the 'key brand differentiator', conversations have become the most preferred channel of customer engagement. Enhancing customer experience by harnessing conversational AI has become paramount.
Combination of cognitive services, natural language processing (NLP), machine learning (ML), speech recognition, natural language understanding (NLU), and other technologies help build meaningful and contextual conversations, which in turn enhance user experience and enable faster turnarounds.
With customer experience overtaking price and product as the 'key brand differentiator', conversations have become the most preferred channel of customer engagement. Enhancing customer experience by harnessing conversational AI has become paramount.
Combination of cognitive services, natural language processing (NLP), machine learning (ML), speech recognition, natural language understanding (NLU), and other technologies help build meaningful and contextual conversations, which in turn enhance user experience and enable faster turnarounds.
Mindtree has experience working with industry-leading platforms like MS Bot framework, Dialogflow, Alexa, and other platforms like Amelia and LivePerson. Many of our conversational AI implementations integrate with various enterprise systems like Microsoft Dynamics, SAP, Workday, Service Now, Salesforce, Oracle, and Pega.
Mindtree’s Accelerators
Mindflow - MindFlow is a comprehensive platform built on MS Bot framework that helps organizations build, customize and orchestrate conversational applications at scale and provides an intuitive interface to optimize the customer experience across channels and devices.
VAK Framework - It helps convert to NLP model across various platforms, including Google Dialog Flow, Microsoft Luis, and Amazon Alexa.
Mindtree’s employee self-service chat bot facilitates transactions - from applying leave to submitting travel claims, accessing pay slips to knowing resource utilization.
It helps financial advisors utilize their day better by enabling information on fingertips about their daily plans, financial products, client details, and budget, etc., while on the move.
Demand for customer success and the decision maker’s adoption of AI and emerging technologies make the biggest impact on organizations. Know more about the pain points in the path.
Read More Implementing conversational IVR can provide better customer experiences compared to traditional IVR. Read on to know more.
Read More Know more about understanding the pain points in the conversational AI ecosystem and overcoming the chasm leading to contact center modernization.
Read More Helping you in the quest for a conversational AI that truly connects with people. Learn more about the art and science of conversation design in this whitepaper.
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At Mindtree, we make conversational AI address the various personas in different channels through advanced technology under the hood. We provide seamless brand-consumer interaction over asynchronous channels like WhatsApp and Apple business chat by enabling conversational AI to work along with live agents by leveraging our integration capabilities.
