Enabling businesses to provide superior service experience at reduced costs
We are living in unprecedented times where the world is adjusting to the “New normal” triggered by the spread of the COVID-19 pandemic. Businesses are hard-pressed to find solutions that can help them reduce their cost-of-operations as sales suffer from the shrinking global economy and cautious consumer spending. In coming times, service will be the key differentiator for most organizations as consumer engagement for most businesses moves from being “digital-first” to “digital-only” due to the changing consumer behavior.
We are living in unprecedented times where the world is adjusting to the “New normal” triggered by the spread of the COVID-19 pandemic. Businesses are hard-pressed to find solutions that can help them reduce their cost-of-operations as sales suffer from the shrinking global economy and cautious consumer spending. In coming times, service will be the key differentiator for most organizations as consumer engagement for most businesses moves from being “digital-first” to “digital-only” due to the changing consumer behavior.
Expert Thinking in Action
Leveraging voice bots over IVR to reduce call volume for an American Insurance provider
We delivered Smart IVR at scale for consumer support and services, while reducing the total cost of operations by making use of conversational AI.
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American realtor identifies the right product to drive contact center transformation
Delivered a post-COVID-resilient and future-ready framework to identify the right-fit Contact center transformation product for the client.
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Teledentistry organization uses AI to drive operational efficiency
The client’s agents spent 5-7 mins per call for the after-call work of summarizing the call manually. Can AI help drive operational efficiency?
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Revolutionizing customer service with cognitive contact centers
Businesses are hard pressed to provide superior customer service at a reduced cost of operations. Can AI help?
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Chatbots – Why they will succeed when they have already failed
Chatbots have existed for over five decades now, however, their large scale adoption to deliver value to businesses is quite a recent phenomenon.
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Chatbots – New normal’s agents for ops cost reduction and processes automation
As consumer engagement moves from being “digital-first” to “digital-only” implementing AI chatbots service delivery channels important for businesses.
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