A Center of Excellence (CoE) includes experts from IT and representatives from a business function who are responsible for the successful existence of that CoE. In a growing organization, the purpose of a dedicated CoE is to provide a clear definition of roles and responsibilities, standardize processes across the organization, set design standards to ensure consistency, manage rollout priorities, and provide executive reporting. As the organization expands their Salesforce footprint across regions and multiple business units, the level of complexity increases while demanding maximum business value with continuous innovation.
This federated, multi-instance model calls for the establishment of a formal system to:
- Maximize business value
- Increase delivery efficiency with improved quality
- Foster innovation mindset and behaviors
- Maximize Salesforce usage and adoption
Below are the main highlights of Mindtree’s proven expertise under each of the areas:
Governance
- Define a governance structure in line with the target operating mode
- Establish a review process for changes to the platform
- Define standards/best practices for design and coding implementations
- Monitor Salesforce feature & license usage and recommend optimization opportunities
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