Client overview
The client is a leading commercial property and casualty (P&C) insurance provider in the U.S., embarking on a core digital transformation journey.
Objectives
As part of this initiative, the client wanted to accomplish the following business objectives:
- Optimize the IT spend on maintenance.
- Sunset the legacy policy administration systems.
- Implement scalable downstream integration and financial reporting process.
- Reduce ongoing SME and IT support required in keeping its products ISO compliant.
- Consolidate its P&C offerings on Duck Creek—a single platform for core insurance offering.
- Improve time to market of new products and support multiple business units with a flexible underlying product structure.
Mindtree solution
Mindtree helped the client achieve the business objectives by implementing multiple commercial line products on Duck Creek OnDemand Policy and a downstream integration pipeline powered by XactConnect, Mindtree's integration accelerator.
The client initially chose Mindtree for its innovative solution to address the challenges associated with a complex downstream integration of the clients’ commercial auto product. Using Mindtree’s XactConnect accelerator, the client accomplished this goal ahead of schedule. Due to the success of this project, the client chose to collaborate with Mindtree in the future to achieve larger digital transformation goals.
Solution highlights
- Used Duck Creek ISO commercial line templates to expedite configuration of client-specific deviations.
- Implemented an agile approach to deliver ISO deviations and proprietary product configurations to business team for seeking early feedback and improving adoption.
- Leveraged Mindtree's integration accelerator, XactConnect, to provide an easy and configurable approach to downstream Integration for all commercial products.
- Created headless API testing framework for rapid testing and rollouts of ISO circular updates into production to be regulatory compliant.
- Used various other accelerators that improved productivity by automating time-consuming routine tasks, which enhanced product quality and reduced delivery risks for business. Few examples of accelerators are:
- An automated Forms Extractor tool to extract metadata and attachment rules to resolve gaps in forms requirements to expedite and improve testing.
- A Submission Creator utility that allowed to quickly create submissions from account management system and quote in Duck Creek.
- Automated Product Configurator that allowed adding multiple static forms to Duck Creek via an Excel upload.
Mindtree configured eight major commercial lines products (BOP, WC, GL, Property etc.) with a mix of both ISO and proprietary products on Duck Creek. Mindtree conducted multiple discovery workshops with various stakeholders using its unique gap analysis approach to define product architecture, design workflows and elicit integration requirements. Few key integrations include Loss Cost, Mark Logic, downstream data warehouse, and reporting system integration. Mindtree performed multi-dimensional quality assurance and performance tuning to ensure high-quality product delivered on Day 1.
Mindtree's solution helped client realizing some of these key business benefits:
- 40% faster time to market in rolling out new products
- 70% reduction in quality engineering time using Headless API testing framework
- Reduced the rollout of product changes from months to weeks
- Improved schedule compliance reporting
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