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Given disruptive competition from technology companies that have entered Insurance business, there is constant pressure to compete with redefined cost models. Going Digital in Insurance is a balancing act between technology intervention and humanization of engagement. Mindtree’s conversational solution for claim notification is an attempt to re-imagine customer service by combining BOT and Human operations. This video demonstrates Mindtree’s solution for First Notice of Loss (FNOL) that can help customer to notify an auto claim through a social media messenger.
