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Mindtree's automation first approach delivers 20% cost savings and improves customer satisfaction for a leading auto insurance company in under 6 months
The North America-based client is one of the largest auto insurers in the United States, providing coverage for more than 24 million motor vehicles owned by more than 15 million policyholders. The client writes private passenger automobile insurance in all 50 U.S. states and the District of Columbia through a distribution network that includes insurance agents and direct digital channels.
Business Issues:
- Post-production performance was a significant challenge for the multi-channel policy admin system due to the substantial policy volume.
- Multiple systems integrated within a complex IT Landscape needed frequent manual intervention for ensuring smooth day-to-day operations and maintenance .
- The Client faced an ongoing challenge with corrupt production data, which slowed down the policy bind and billing processes resulting in dissatisfaction for the customers.
- Because the client was seeing significant policy increases, the backlog of infra support tickets was growing exponentially, causing longer response times and resulting in the decline of customer satisfaction.
- The client was looking for a partner to help streamline and improve the operations allowing their team more bandwidth to focus on product creation and reduce the ongoing support costs.
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