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Customer Experience Transformation

Enhancing customer delight with differentiated Digital Transformation Customer Experience

Featured Case Study

Taking an industrial distributor to ecommerce stardom with next gen digital commerce

Moved client's business of 1M SKUs and 300k customer base to an online model and accelerated sales by 50% via the online channel. Ranked them among Internet Retailers Top 500!

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how-industrial-distributor-and-mindtree-teamed-big-time-e-commerce-success-case-study

Customer experiences that foster engagement and growth

Mindtree's customer experience transformation consulting group helps clients transform their business and accelerate their ecosystem by designing experiences. We build product and service solutions from a truly human-centered approach that’s further validated through a data-driven and agile mindset to drive measurable value.

Mindtree's customer experience transformation consulting group helps clients transform their business and accelerate their ecosystem by designing experiences. We build product and service solutions from a truly human-centered approach that’s further validated through a data-driven and agile mindset to drive measurable value.

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Our Service Offerings

Engagement Strategy

Leveraging deep customer understanding to create actionable plans to acquire, convert and retain customers and enhance customer engagement.

Experience Design

Designing differentiated experiences that foster conversions and enhance customer engagement.

Marketing and Sales Transformation

Leveraging digital technologies to transform your marketing and sales organizations.

Customer Data Strategy

Connecting data and unearthing data insights to define the customer genome.

Innovation and Emerging Paradigms

Exploring new opportunities to connect customers and brands. Helping brands deliver on their promise with innovation and technology.

Customer and Marketing Intelligence

Our modern platform approach truly democratizes the data in your organization and humanizes the analytical approach.

Alliances
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Microsoft
Adobe Partner
Expert Thinking in Action
enhanced consumer engagement with digital marketing transformation for P&G Case study
Enhanced consumer engagement with digital marketing transformation for P&G

Award-winning transformation of one of the largest digital marketing ecosystems that delivered capability enhancements with reduced time to market, and build and operations costs.

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delivering value though improved customer engagement at scale Testimonial
Delivering value though improved customer engagement at scale

Reimagined the digital customer experience and created a personalized, intelligence-driven rental process across multiple channels with increased conversions and reduced costs.

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elevating-experience-via-omni-channel-personalization-for-global-beauty-major-case-study Case Study
Elevating customer experience via omnichannel personalization for a beauty major

Harnessing data across channels and brands to unlock the customer genome and enable omni-channel journeys across an integrated martech ecosystem.

Insights
3 innovations to experience at Adobe Summit Blog
3 innovations to experience at Adobe Summit

Know more about the most innovating trends at the 2019 Adobe Summit which were instrumental in enhancing their offerings in the customer experience space.

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is omnichannel the new normal? how will retail stores cope with this? Blog
Is omnichannel the new normal? How will retail stores cope with this?

Service will become a differentiator in the times ahead. Retailers who will leverage digital and social media capabilities to augment customer experience will be the winners.

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award-winning digital experiences: e-commerce and engagement Blog
Award-winning digital experiences: E-commerce and engagement

We have come a long way since the first digital shopping cart. Shoppers demand personalized omnichannel customer experiences today.

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