Voice channel enablement for a leading pest care company

Challenges

• To avail service, consumers had to call the call centre or log into the website. During off hours, call center access was not available
• Voice-based customers were not being served 24X7 and was sometimes leading to loss of opportunity

Mindtree solution

• Enabled Alexa skill for customer service and air quality checks
• Integrated backend systems for login, booking services and third party API

Benefits

• New voice channel for customers that is accessible anywhere, anytime
• Better customer experience
• Significant savings on call center efforts