Organizations spend lots of time in finding the right expert at the right time in the right context. The idea of profiling and maintaining an updated list of domain and technical experts has become a mantra for success rather than an organizational process. There are so many organizations who have earned the benefits of an enterprise-wide expert profiling initiative. Knowing what we know as an organizational memory is extremely important. We may have a dedicated team or an automated system to take care of this but, timely review and update of the database with the exact change in expertise makes life easy for every member of the organization. An expert database system with up-to-date experience details WILL help any organization in knowing what they know and what they do not know. With this knowledge, we can plan to improve our strengths and eliminating our weaknesses.
