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Client overview
The client is a leading US-based Ivy League business school. It is consistently ranked among the top business schools in the world, and it offers full-time MBA, Doctoral, and many other executive education programs. The school also has a publishing arm that publishes business books, leadership articles and case studies.
Client’s business challenges
The business school wanted a solution that could automate a twelve-step manual and labor-intensive classroom video recording process. The proposed solution should meet the below requirements:
- Create a reliable enterprise solution to capture and deliver classroom recordings which are extendable to meet future needs
- Remove manual intervention and simplify the video recording process
- Easily integrate with existing tools and services
- Baseline the process workflow that can be applied across departments
- Baseline the process workflow that can be applied across departments
- Streamline and administer video recording requests by the media services team
Client-Mindtree relationship context
Mindtree has a deep relationship with the business school since 2014, where we have been involved in multiple programs across the student lifecycle and beyond. Some of the marquee programs are:
- Building data-driven engagement with foundational CRM enabling 360 view of constituents
- Quality engineering of the online learning platform
- Enhancing core SIS platforms
- Cloud advisory and migration, design and implementation of cloud hosted data warehouse, streamlining donation management systems, service desk support and ITSM
Solution highlights
- Mindtree built and supported a video enterprise solution powered by the Kaltura platform to fulfill the video scheduling and recording needs of the business school
- Reviewed metadata and group configurations for various departments to avoid duplicate recordings
- Built RESTFul services for integration with Kaltura and ServiceNow platforms
- Created batch jobs to review scheduled video recordings, update enterprise, and ServiceNow systems
- Ensured availability of services through endpoint health monitoring
- Provided application support through a global delivery model with onsite-offshore teams
- Prepared data visualization and dashboards using Tableau
- Delivered proactive and preventive maintenance in a timely manner
Technology landscape
- JIRA to track minor enhancements and defects
- RESTFul services for Kaltura and ServiceNow integration
- Quartz scheduler jobs to track scheduled recordings and update enterprise systems with video recording details.
- Health check pages in services to monitor the availability of services and Kaltura and database connectivity
Client value delivered
- Processed recording requests on the same day instead of a 24-hour lag
- Leveraged existing Extron SMP and Kaltura platforms and avoided additional licensed tool costs
- Developed standard metadata and established governance procedures and policies for asset usage, reducing 20% duplicate recordings in Kaltura
- Quick turnaround time of video recordings to constituents
- Built dashboard for media services team to track and monitor the status of recordings in Kaltura
