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The customer is a large public broadcasting company which delivers high quality products and rich media content across the world. They required:
- Seamless experience by the audience when switching from one device to another and between networks.
- A defined and accepted industry standard for browsers on TVs and a scalable architecture to simplify app development and deployment across many different devices
- To keep pace with emerging technologies
Business challenges
- Improve predictability of ship dates and quality
- Non-uniform test practices across POD
- No Test Case Management (TCM) and reliable test environment
- Very disparate team with limited knowledge retention, delivery excellence, central QA service availability and flexibility
- No single view of the metrics dashboard for testing engagements
- Improve reliability of automation and reduce false positives
Our solution
- Defined and designed uniformity in testing practices across the board
- Improved cross pollination between teams for knowledge sharing
- Evaluated and implemented a common test case management tool
- Defined, identified and analyzed five common metrics for deriving benefits
- Created an o‑shore team to deliver more coverage at less cost
Our approach
- Enhanced automation reliability through the outside in and the inside out BDD approach
- Documented an end-to-end process for device certification, covering tagging, booking form and exit report
- Created a unified dashboard
- Built a FAQ document for all the tracks, as a kick start for new users\
- Retained knowledge by moving team members onsite / o‑shore on a need basis
- Took complete quality ownership for radio and music track
- Weekly tracked test strategy items and brought executive visibility
Business impact
- 142% YoY increase in content requests via mobile devices through the successful release of the player application on the iOS and Android platforms
- Reliable test environment
- 60% reduction in test cycle time and faster release cycles through superior automation coverage
- Hassle-free experience for the customer and manufacturers through seamless certification for24 devices
- Complete executive visibility and transparency through uniformity in test practices
- Improved team communication helped code sharing and reuse
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