Managed Services

With over 100+ Murex specialists and practice-led experience on MXG2000, MX.3 and MX cloud, Mindtree offers the resources, technology, and tools required to deliver cost-effective, risk-free Business as Usual (BAU) services. We collaborate with the business group and IT leaders to tailor Murex BAU services to meet individual business requirements and provide comprehensive, SLA-based, metrics-driven support.

Atlas, our proprietary managed services framework, provides risk-free, cost-effective managed services for your Murex instance, to drive growth and take your business from the transition to optimization and transformation. Our structured approach to transition ensures minimal disruption for users and optimizes support, enabling you to gain significant cost benefits while delivering a superior experience to end users. We also undertake system improvement projects, upgrades, and migrations.

Our decade-long experience in providing onsite and offshore support to Murex customers uniquely positions us to deliver tangible outcomes for our customers.

• Highly experienced team
  • An average support engagement lasts four years, helping us establish an in-depth understanding of systems, and build excellent rapport with IT and business teams.
• System improvements
  • Proactive system improvements help us enhance Murex availability and performance.
• SLA and metrics
  • Stringent adherence to service level agreements (SLAs) and continuous performance measurement ensure continuous process improvements.
• Documentation
  • Meticulous documentation of key processes, interfaces, and system architectures enable the creation of knowledge systems.

To learn more about how you can achieve cost-effective offshore BAU services for Murex, read our Point of view paper.