Our employees are at the center of all our operations. Their collaborative skill and expertise are essential for our growth

• Creating an inclusive culture
• Innovate with unique set of markets and customers
• Provide enriching career and development opportunities

Periodic (at certain frequency)

• CEO Connect (Quarterly)
• Business level All Minds Meet (employees-senior management interactions)
• Crest Awards (Quarterly
• Pinnacle Awards (Annual)
• PACE (Performance management system)

Ongoing (throughout the year)

• PeopleHub (intranet)
• Genie (online issue resolution)
• Global Call Center for support
• Direct communication with senior leaders
• MindSpeak (Grievance mechanism)
• Whistleblower (integrity cases)
• Virtual engagement initiatives
• Health initiatives – physical and mental
• Yammer engagement portals
• Project- linked engagement surveys
• Recognition through R&R portal

• Local employment generation
• Happy and productive employees
• Employee growth and development
• Human rights
• Safety
• Diversity and equal opportunity
• Community initiatives

• INR 63,278 Million- employee benefit expense
• INR 366 Million - invested in employees’ training, learning and development
• World-class performance management and career development programs for employees

Our operations are closely linked with the timely availability and services that we source. These, in turn, have a material impact on the efficiency of our service delivery

• Open, transparent and consistent process
• Willingness to adopt supplier-driven innovation

Periodic

• Vendor meets

Ongoing

• Operational reviews
• S360 - Supplier portal

• Brand
• Supplier engagement and development
• Compliance with regulatory/statutory requirements

• 16,000+ PO’s shared over S360 portal
• 687 suppliers are with Mindtree for over four years
• Regular supplier engagement to ensure quality and compliance

As providers of capital, they are key to our growth and expansion plans

• Safe, strong and sustainable financial performance
• Progress on environment, social and governance matters

Periodic

• Integrated Annual Report
• Annual Sustainability Report
• Annual General Meeting
• Quarterly stakeholder reports, financials
• Quarterly earnings call
• Investor/ analysts meets

Ongoing

• Stakeholders' Relationship Committee
• Dedicated investor relations contact, email-id
• Corporate announcements

• Credit rating
• Sustainable business model
• Governance
• Return on Net Worth/ Earnings Per Share
• Communication with investors

• Full year declared dividend of INR 37 per share, the highest in our history
• Market capitalization up by 106.6% over the previous year

Key for ensuring compliance, interpretation of regulations and uninterrupted operations

• Strong capital base and liquidity position
• Robust standard of conduct
• Positive sustainable development, both environment and social

Periodic

• Steering Committees

Ongoing

• Workshops
• Panel discussions
• Industry events

• Credit rating
• Governance
• Transparency and disclosures
• Investor security
• Representation with regulators
• ESG aspects

• Timely tax payment
• High compliances with regulations
• Support government initiatives

Customer feedback, or as we call it, the Voice of Customer, is key to process improvements, quality enhancement, service performance and cost optimization

• Differentiated service offering
• Digitally enabled and positive experience

Periodic (at certain frequency)

• Project Feedback Survey (Quarterly)
• Customer Experience Survey (Annual)

Ongoing (throughout the year)

• Steering Committee meetings
• Delivery Governance
• Project status review meetings
• Senior management interactions
• Customer touchpoints (appreciations and escalations)
• Request for proposals
• Mindtree website

• Digital disruption
• Customer need identification and satisfaction
• Brand
• Customer privacy
• Product portfolio

• Customer satisfaction rating – 5.78/7
• Focus on delivering superior customer experiences

A harmonious relationship with the communities where we operate is key to our social license to operate; they are our partners in progress

• Positive, social and economic contribution
• Support for the long term
• Climate change and environmental issues

Periodic

• Social programs

Ongoing

• Interaction with communities and NGOs through Mindtree Foundation
• CSR projects
• Field visits
• Mindtree Foundation website and social media

• Local employment generation
• Gender equality
• GHG emissions
• Waste management
• Community initiatives

• Incurred INR 171 Million toward various CSR initiatives
• Supported 957 livelihoods of the under-served communities through our CSR programs and partnership