Uplifting people with insightful care
Through our social initiatives, we positively impact the lives of our customers, suppliers, people and the community at large, driving development and inclusion.

People

11,200+

Net headcount addition

 

122,000

Courses completed on Yorbit in FY22

Communities

159,062

Beneficiaries of CSR projects

 

22

Projects

Customers

5.89

Customer Experience Survey score achieved in FY 22 on a scale of 1-7

Suppliers

2,900+

Suppliers across locations subject to local sourcing norms, code of conduct and human rights philosophy

Bold ambitions set across material social topics

Topic Roadmap
Work ethos 90th+ Percentile on eNPS Stand-out as a trusted employer by championing our Work ethos targeting 90th+ percentile eNPS score by 2025
Skilling & development at scale 0.5M by 2030 Lives impacted globally via skilling & education incl. employees, clients, students & community
Diversity & Inclusion (EDGES)
Ethnicity 50%+ by 2025 Local nationals in key offices by 2025
Disability inclusion 150 PwD in workforce by 2025
Gender equality 40% Women minds in workforce by 2030
20% by 2030 Women minds in senior management (C8 & above)
Sexual orientation 100% by 2025 Employees sensitized to enable inclusive environment regardless of sexual orientation, gender identity or expression
Community development 4M by 2030 Lives empowered globally via community initiatives (cumulative)

People

At Mindtree, we have consistently built upon our born-digital heritage, agile operations and steadfast support to clients in their digital transformation journeys. This is enabled through a highly engaged, people-centric culture, aligned with the future-ready nature of our work. We encourage a learning mindset that paves the way for succeeding in challenging and growth-oriented career paths.

Material issues addressed
  • Skilling and development at scale
  • Work ethos
  • Diversity and inclusion
Key risks considered
  • People risk
  • Business continuity risk
SDGs impacted

Talent acquisition

Attracting the best talent has always been an important focus area for us. We believe that our people are not only our greatest asset but also our biggest competitive advantage. Our strategic cross-platform initiatives have been successful in attracting several exemplary Minds, strengthening our capabilities and value proposition.

35,000+

Mindtree Minds working across 24 countries

19,000+

Gross hires in FY22

Lateral hiring

We launched a new employee referral portal to simplify and track our referral process, conducted several employee referral initiatives, ramped up internal job postings and improved our career microsite to streamline hiring. Our effective talent selection programs and methodologies utilized digital assessments to improve the reliability of our decision-making process. Our new in-house SharePoint based application helped track all offered talent through the pre-onboarding journey. We also enhanced our acumen for hiring by putting together a best-in-class recruitment team.

3,077

Employee referral hires in India

3,427

Hires globally

21%

Total hiring through referral program in FY22

Campus hiring

Campus hiring is an important step for pyramid balancing, maintaining the overall employee cost and to address attrition. This year we took several steps to strengthen the campus intake process to ensure we are getting high quality talent into the organization.

100 T-Schools and 75 Arts

Partnered with for deeper student engagement

5,900 campus hires

From 40 colleges in FY22

Mindtree EDGE

As part of our endeavor to create new talent pipeline, we have launched the EDGE Program - a one of a kind, fully sponsored learn-and-earn initiative - offering graduates an exciting opportunity to start their careers with Mindtree. We have partnered with BITS Pilani, a globally reputed institution, for rolling out this program.

1,500 hires

Through Mindtree EDGE initiative

Learn more about our various Talent Acquisition initiatives

Arboretum

Our flagship program Digital Arboretum, nurtures Mindtree Minds coming from diverse backgrounds from all over India. We revamped our microsite, assimilated a higher volume of new Minds, launched special initiatives to engage with family members and conducted induction experience surveys to elevate the experience of working at Mindtree. We also launched unique programs for enhancing Diversity & Inclusion through Arboretum and increased our online presence drastically as well.

For more aspects of Arboretum

Learning and development

At Mindtree, we are constantly focused on enabling pathways for our Mindtree Minds, so they can experience a fulfilling career. Expert Thinking is one of our core values and we expect and drive our Mindtree Minds to stay loyal and true to that value.

Yorbit

Yorbit is our home grown, cloud-based learning platform, that has witnessed growth in both volume and consumption. We recently added multiple next wave disruptive technology courses in Al, Automation, IoT, and Blockchain. Our globally accessible virtual cloud labs provide a sandbox environment, allowing our employees to practice the skills they learn. With Yorbit, we have consistently helped employees reskill, upskill, and cross-skill on a large scale.

Virtual Global Learning Center

The Global Learning Center at Mindtree Kalinga has been designed to create ‘engineers of tomorrow.’ Our blended learning courses, engaging initiatives and unique online games have made the process of onboarding and training new recruits faster and smoother.

122,000

Courses completed on Yorbit in FY22

3,400

Courses

5.5 Million

Hours spent on learning on Yorbit since inception

ABC of leadership

We categorize our learning plan based on four identifying factors – role-based skilling, project-based skilling, opportunity-based skilling and skilling for future needs. We develop programs in line with these differentiating factors to create a focused impact. We also designed a unique and innovative leadership program under ABC of Delivery Leadership Capability – Ascent (C5 – C6) for Project Managers with 12- 15 years of experience, Blazing Star (C7) for Delivery Managers with 16 to 20 years of experience, and Capstone (C8 +) for the role of Delivery Partners, with 20+ years of experience.

Developing leaders of tomorrow

Under this initiative, we have started weekly newsletters, made way for anonymized constructive feedback and selected catalysts to lead the way in making leadership behaviors an integral part of the Mindtree DNA. We also launched a unique program which pairs a Mindtree Mind with a senior leader to learn and grow their potentials in leadership roles.

Career Compass – career architecture framework

At Mindtree, our commitment to ‘caring for people’ enables us to bridge the gap between employer and employee and create an environment that fosters growth for all. This career framework links key talent processes like Demand Fulfillment, Skilling, Rewards, and Performance Management to create a robust competency building program with a strong focus on future skilling.

The career framework is designed to meet the needs of the customer while offering Mindtree Minds a variety of career options in the direction they choose to progress. There is a holistic supply chain of talent that aligns to business goals and delivery model and Mindtree Minds aspirations.

For a detailed read on our Learning and Development programs

Diversity and Inclusion

At Mindtree, we believe that diversity is a key driver for success. Our consistent focus on creating an inclusive environment fosters a sense of belonging for everyone. Our Diversity and Inclusivity (D&I) charter makes sure that there is no discrimination on the basis of ‘EDGES’ – Ethnicity/Nationality, Disability, Gender and Sexual Orientation. The Diversity & Inclusion Council guides and ensures the promotion of D&I activities.

Our diversity and inclusion (D&I) mission statement

The brand identifier ‘In Harmony’ emphasizes on creating an environment where unique persons of varied ethnicity, nationality, abilities, gender, and sexual orientation, can come together ‘In Harmony’ to redefine possibilities.

At Mindtree Inclusion is Respect | Belongingness | Empowerment | Progress

Our Goals

  • Our vision of 40x30 is to have 40% of women representation by the year 2030; with 20% women representation in leadership
  • Ensure 100% workspace accessibility for people with disabilities in all our offices, across the globe by 2025
  • We plan to increase local presence with 50% local hires across Mindtree operations by 2025
  • 100% employees sensitized on LGBTQ+ inclusion by 2025

The D&I function looks at building bridges, starting conversations and developing programs and initiatives that will sensitize, create awareness and empower.

Escaping the Echo Chamber - Unconscious Bias Program

We are all subject to unconscious bias daily. Our brain makes quick connections and inferences. Unfortunately, this is not always the best inference and if we are not careful, it can lead to bias at the workplace, creating an unhealthy work environment. Bias based on gender, conformity, affinity, and attractiveness are some common biases. It is important to create awareness, so that we can respond and react in meaningful ways.

At Mindtree, a training module with several real-life examples, is a mandatory part of the ‘Manager Development Program’, which ensures managers are better equipped to handle their teams. The program has also been extended to and adapted for senior leaders.

Women Tech Trailblazer

We encourage women to take up technology as a long-term career, with focused skilling to keep them abreast of the changing technology landscape. While technology skilling is crucial, life skills or coaching is equally important to help women succeed. This program at Mindtree is targeted at Women Minds who are at associate, junior and mid-senior levels. Our initiative helps women make the right choices with confidence, conviction and clarity to break the glass ceiling. We have conducted over eight batches with 140 plus women, receiving positive and encouraging feedback from all participants.

Focused Leadership Program - She WILL

The ‘She WILL’ (Women in Leaders League) initiative is targeted towards senior women leaders and promotes a gender sensitized and inclusive work environment. It aims to have a significant impact on women leadership roles by addressing specific development needs, engagement, growth and retention of women. It promotes a workplace culture where the potential of women employees are leveraged and every woman feels valued, heard and fully involved with the Company.

The program also helps identify challenges and opportunities for women leaders to grow and expand their outlook. It helps achieve visibility, professional development, networking and cross-functional exposure for women looking to advance their careers.

MIND – Mentoring In New Dimension

‘MIND’ is a structured mentoring program for high potential women Minds in mid-management roles. Mentoring is a proven asset in spurring professional and personal growth, and we believe it is an important factor that can help a professional advance her career.

Women Wednesdays

‘Women Wednesdays’ is a unique initiative where we invite women leaders from both within our organization and externally to share the stage at Mindtree. Through their life journeys and experiences which they share with the teams, these leaders stand out as role models to other women, help break gender bias and provide unique insights and tips to help women advance in their professional careers. Each session has seen the participation of around 800+ Minds.

Sensitization workshops

To further our commitment towards LGBTQIA+ inclusion, we have hired qualified transgender individuals at Mindtree and are working closely to ensure that they have a safe space at work, can be themselves at the workplace and grow with the Company. We conducted sensitization workshops for the teams they would be joining to build awareness, break stereotypes and create a trans-inclusive workplace.

Some results of our D&I initiatives:

  • Women in the workforce have grown from 16% in 2004 to 33% in 2022
  • Two women Directors on the Board
  • 48 people with disabilities contribute to our success
  • 85 nationalities are represented in our overall talent pool
  • 5 Trans persons onboarded
  • 16 self-identified LGBTQIA+ employees through voluntary disclosure in the US
  • 399 participants have already received a badge for the course ‘LGBT+ Making Way For All’ since our launch in mid-June 2021
Read more

Performance and talent management

Our performance management system is focused on creating an empowered and motivated talent pool. It promotes consistent goal management, continuous performance management and career development of the individual with a sharp eye on performance.

The 3-pointer rating scale - Top Talent, Valued Talent and Developing Talent - has been retained and continues to bring ease and clarity to the performance management process.

Career Compass program

The program is intended to deepen the synergy between the organization and Mindtree Minds, keeping their aspirations at its core. Digital profiles for Mindtree Minds have been created to ensure that skill and experience data are captured dynamically, which serves as the data hub of the career compass program. It is a step in the right direction for our overall design change to role-based continuous assessments covering performance and capability.

Top Talent Initiative

We have conceptualized the Top Talent Initiative (TTI) to devote dedicated time in nurturing and engaging top talents with an intent to promote a meaningful career journey. As part of this initiative, we are focusing on three areas which are cumulatively called CwC (Career-Wellness-Connects).

Compensation and benefits

Our rewards and benefits programs are designed to differentially recognize Mindtree Minds' performance, expertise and potential to attain business goals, while remaining competitive and equitable. Our variable compensation structure is aligned to business growth and goals, with an aim to ensure higher cashflow for Mindtree Minds. The variable compensation plan for Mindtree Minds in Sales, middle and senior management roles, aim to foster desired behaviors and outcomes, such as profitable growth, revenue, annuity business, strategic deals, delivery excellence, customer satisfaction and collaboration.

ESOP plans were rolled out during the year in an endeavor to provide long-term incentive instruments, facilitate ownership and provide Mindtree Minds the opportunity for long-term wealth creation. This year saw a wider coverage than the previous years. In order to stay competitive and an employer of choice, we gather market intelligence and insights in total rewards area to support our broader talent strategy and to tap new markets continuously. We have enriched our benefit offerings through pension plans, enhanced insurance coverages and life insurances to name a few. During, pandemic, we ensured Mindtree Minds were able to care for their ailing family members by providing them time off to care for family members affected by COVID-19. We continue to provide Company-funded COVID-19 insurance programs.

Our culture of reward and recognition

Our Reward and Recognition program aims at driving a high-performance and appreciation culture with a focus on demonstrating our values as everyday behaviors. The Reward and Recognition framework has been designed to strengthen the ways in which Mindtree Minds can recognize and appreciate each other.

Key elements of the Reward and Recognition program:

  • Provide managers a platform to appreciate and recognize the efforts of individuals and teams instantaneously
  • Drive the power of peer-to-peer recognition by encouraging Mindtree Minds to acknowledge, recognize and appreciate each other
  • Reward high performers both as individuals and teams

The new R&R framework was rolled out at the end of Q3 FY20 and it has grown over the last few quarters, encouraging a spirit of appreciation and collaboration while highlighting noteworthy accomplishments.

Crest Awards

We have quarterly awards recognizing individual and team excellence for significant contributions during the quarter. Till date, we have chosen 197 Mindtree Minds and 765 teams as winners across all industry and service line groups.

SpotOn Awards

To foster the spirit of instant recognition and rewarding performance in real time, the SpotOn awards has three main categories. Mastermind, that applauds a Mindtree Mind who has demonstrated expertise, Hatsoff which recognizes Mindtree Minds for a job well executed and A-Team for teams with deliverables resulting in high customer satisfaction and display of exemplary team spirit. Combining all categories, we have a total of 48,338 Spot Ons awarded this financial year.

Gracias

To help build a culture of collaboration, this award appreciates peer contributions and value-led behaviors. In short, it recognizes a Mindtree Mind for an act or gesture that has touched or impacted another.

Pinnacle

Mindtree’s Pinnacle Awards celebrate the extraordinary contributions of Mindtree Minds. A Pinnacle is the highest point of success that can be achieved. The Pinnacle Awards recognize individual and team achievements in all domains, providing a level playing field for all Mindtree Minds to compete for top honors.

Read more

Fighting the pandemic together

FY22 saw two successive waves of COVID-19. We enforced several measures to mitigate the situation and keep our people safe. At the same time, we ensured their wellness through focused initiatives directed at supporting them mentally and physically.

To mitigate the situation during the pandemic, several measures were taken up.

  • Mindtree Minds were made responsible for following measures to ensure occupational safety, health, and infection prevention in their workplace. A mandatory ‘Back to Office’ course completion was implemented through an internal learning portal
  • Monitoring of temperature has been implemented across locations at the first entry point to facilities
  • Availability of pulse oximeter at all building lobbies
  • Display of awareness posters and signages indicating best practices to be followed at the workplace for safety and hygiene
  • Control procedures for HVAC systems are maintained as per ISHRAE guidelines
  • High touch points are converted into contactless functions such as foot operated sanitizer/door/ taps etc.
  • Sanitization of all ‘Incoming’ and ‘Outgoing’ materials
  • Weekly fumigation of entire facility to ensure safety
  • Contactless vaccination drive for employees and their dependents for both the dosages
  • Entry into the office premises restricted to only fully vaccinated persons
  • Yoga sessions for support staff to improve physical and mental health
  • Compliance with all procedures as laid down by governing state bodies
For more on our COVID-19 initiatives

Wellness initiatives

We undertook several programs to ensure the wellness of Mindtree Minds.

Living Mindfully: We have introduced this program to help Mindtree Minds learn effective ways of bringing stability, resilience and deep mindset change, to deal with challenges in life. Built around two core themes, ‘Calm Mind’ and ‘Mindful life’, it consists of a series of workshops that address the mental, physical, social and psychological well-being of Mindtree Minds.

SmitFit: This app chalks out a health and wellness plan for our Mindtree Minds. There are a range of services provided – personalized plans and goals, dedicated health coaches, nutritionist, yoga, meditation, health tracker etc.

Men’s health sessions: Dedicated sessions for men by a leading oncologist to shed light on aspects of men’s health that are commonly overlooked, particularly the prevention and treatment of prostate cancer.

1 to 1 help: To help our Minds deal with various work-life challenges like stress, anxiety, parenting and relationship issues, Mindtree has partnered with an external vendor to provide free of cost professional counselling and awareness sessions.

#BetheGiveR: Under this umbrella, there are multiple initiatives aimed at empowering the marginalized sections of our society through education, upliftment of persons with disability and sustainable livelihood. One such initiative under this ambit enabled Mindtree Minds to educate children of their domestic workers, with a refurbished laptop for online education, along with focusing on their overall development.

Personalized communication: Our leadership expressed their gratitude to each and every Mindtree Mind and their family by sending a personalized 'Thank you' note and a goody bag for their contribution rendered throughout the year.

To know more about our other wellness initiatives

Corporate Social Responsibility

We seek to contribute generously and responsibly for the well-being of the communities in which we operate. We aim to give back, uplift and enhance the lives of people around us.

Material issues addressed

Community well-being

Key risks considered

No risk identified

SDGs impacted

Mindtree Foundation

The Mindtree Foundation has been serving society along focused areas for over two decades. Our unique digital platforms have brought a technological edge to the causes we espouse. Through our innovative and straightforward approach, we aim to continue serving society by meeting dire needs, with our passion, skills and vision of integration.

#BeTheGiveR is our guiding force for all that we do at Mindtree Foundation. This force drives us to encourage individuals and organizations to give more to the underprivileged, enable them to earn a dignified livelihood and, in turn, be the givers.

Key facts

159,062

No. of beneficiaries through CSR projects

799

No. of beneficiaries through volunteering programs

Focus areas

People with disabilities

Education

Livelihood

Health & Wellness

Environment

Sports

22

Projects

20

NGO partners

Education projects

Spastics Society of Karnataka (SSK)

We identify, asses and coach children with learning difficulties to enhance their literacy levels in rural government schools from Harohalli, Karnataka.

280

Children benefitted through literacy enhancement by SSK

Gubbachi

We have been improving the learning levels of children of migrant laborers studying in grades one, two and three in government schools in Kodathi, Karnataka.

90

School children benefitted through the Gubbachi program

Dream-to-Reality (D2R)

Dream-to-Reality enables underprivileged children from Somanahalli village in Dharmapuri District, Tamil Nadu, to become self-reliant as we help them to accomplish their goals. Mindtree Foundation recently inaugurated a Digital Library in Somanahalli School with 15 desktop computers. We continue to pay the school/college academic fees for all the 22 children.

22

Beneficiaries of D2R

Sikshana @ Home

This program provides continuity and enhances the foundational literacy and numeracy among rural government school students in grades four to seven from Chitradurga, Tumakuru and Madhugiri districts of Karnataka. Due to the closure of schools due to the pandemic, children’s education was suspended for two years. The foundational booklets provided by Sikshana helped them catch up with their studies and make-up for the loss of off-line classes.

1,41,966

Beneficiaries of Sikshana @ Home

Agastya International Foundation

We provide Home Lab kits to kindle curiosity in science experiments among the rural government school students in grades six to eight in Hyderabad and Pune.

Outcomes

  • Children actively involved in hands-on and practical learning leading to better understanding of basic concepts in science
  • The science teachers, in addition to the Agastya science experiment sessions, are using the same kit at school for handling science sessions
  • Improved curiosity to learn science was observed in all students as we nurture their creativity and instill confidence in them
  • The overall ecosystem created by Agastya is sustainable and ensures long-lasting learning and interest in science among students

2,389

Students participated in science fairs in Hyderabad and Pune

8,000

Children participated in Quiz online

3

Winners each in Pune and Hyderabad in Quiz programs

Livelihood

Yuva Jyoti (BRDO)

We create sustainable alternative livelihood opportunities for school drop-outs and unemployed youths. The training and the certification produces good results in the job market with students getting jobs in the immediate vicinity - contract jobs with government departments, jobs in retail and service showrooms, employment as computer teachers in private schools, etc

957

Rural youths benefitted through Yuva Jyoti program

PwD Projects

Bal Bhavan

We have created a world-class, accessible and inclusive physiotherapeutic park for children with disabilities.

2.4 Lakh

Children with disabilities will benefit through Bal Bhavan

Association of People with Disability (APD)

We provide continuity in education and physiotherapy to children with disabilities from the economically weaker sections (EWS) in families, in and around Chitradurga, Karnataka, through this organization.

104 children

Identified for individual rehabilitation

Different levels of therapy intervention are provided to the children through sub-centers/ centers/home based and tele-rehabilitation

841

Therapy interventions were provided to children

44 children

Received different types of aids and appliances

28 children

Underwent audio logical evaluation for hearing aids

178 children

In 44 community schools were enrolled and retained

Observed positive changes in educational outcomes such as learning alphabets, letters, weeks, months, colors, domestic animals and wild animals, things, names of vegetables and fruits, forming simple sentences and names of parents in sign language.

The Spastics Society of Tamil Nadu (SPASTN)

We provide education and physiotherapy to children with disabilities from EWS families in and around Old Washermen Pet, Chennai, Tamil Nadu, through our association with the organization.

62

Beneficiaries of SPASTN

CURE International India Trust

We provide treatment to children with club foot using ‘Ponseti Method’ by healthcare professionals, without surgery. All the 400 children have reached '0' Pirani score and are in bracing/maintenance phase. After the Plaster of Paris (POP) casting, their foot has become normal. However, they still need to use Foot Abduction Brace (FAB) shoes for the next four years to avoid a relapse.

400

Beneficiaries of Clubfoot treatment

AMBA

We provide training in data entry for youths with moderate to severe intellectual disability, to make them independent and help them earn a dignified livelihood.

200

Beneficiaries of AMBA program

Centurion University

We create sustainable and alternative livelihood opportunities for rural youths with speech and hearing disabilities as Sewing Machine Operators (SMO) through this program.

60

Youths benefitted through Centurion University program

Bangalore Medical Services Trust (BMST)

We conduct free blood tests and blood transfusions for BPL and low-income patients month-on-month. 400 blood transfusions were done free of cost for 50 thalassemia patients.

Health and wellness projects

Goonj

We organized training/awareness in personal hygiene for tribal women and adolescent girls, using MyPad women kit in the tribal villages of Daringbadi, Odisha.

2,500

Beneficiaries of Goonj program

NCPEDP

11 individuals and four NGOs have been awarded the 22nd edition of the Helen Keller awards, in the 6th year, on the International Day of Disabilities in partnership with NCPEDP, for promoting equal employment opportunities and an enabling work environment for PwDs.

15

Nominees awarded Helen Keller awards

IndiVillage Foundation

We procured oxygen concentrators fitted in four buses to treat 6 COVID-19 patients at a time, in their golden hours, in rural talukas of Karnataka.

107

COVID-19 patients treated

Environment project

We have organized tree planting drives and planted tree saplings to transform barren lands into a sustainable ecosystem, that provides livelihood for the nearby communities and a natural habitat for animals, birds and insects. Through the plantation of high carbon sequestering native trees, the CO2 emissions will neutralize across pan India.

5,000

Tree saplings planted till March 2022

Sports project

We have supported 10 Indian para-athletes to prepare for competing in Paris 2024 Paralympic Games.

Watershed project – National Agro Foundation (NAF)

This is a holistic approach centered around building water bodies. This aims to engage farmers in active farming, giving them a dignified livelihood with increased productivity through enhanced opportunities to market of the grains they produce. In addition, we provide renewable energy solutions for streetlights and households. We also work towards improving school facilities and provide weather/crop advisory to farmers.

Volunteering works

Volunteer Teachers Program

Mindtree Minds can volunteer through eVidyaloka and engage in several ways of giving back:

  • Teach to rural government school children across India through online portals
  • Content development
  • Capacity building workshop
  • Skill based training

eVidyaloka is an educational social enterprise with a vision to give rural children access to quality education. It is realized by connecting passionate teachers from across the world with government primary schools in remote and rural villages of India by leveraging technology.

150

Mindtree Minds received online orientation

80+

Mindtree Minds volunteered

Railway Children Support – UK

Mindtree Foundation supports two crucial initiatives in the UK:

  • Sleep Out in London on March 31, 2022: This program focuses on identifying children at risk, deploys early intervention and prevents harm to their lives by optimizing their life chances before it’s too late.
  • Three Peaks Challenge by Rail on June 9, 2022: This is an event that takes participants to the Three Peaks by train! The children can climb the highest mountains in England, Scotland and Wales on a special train.

Customer satisfaction

Our approach holds quality as the value perception by the client, and customer satisfaction as the final testimony to our success in the market.

Material issues addressed

  • Customer satisfaction
  • Data privacy and data security

Key risks considered

  • People risk
  • Business continuity risk

SDGs impacted

Our strategy to achieve high satisfaction stretches across several domains – people engagement, operational excellence, delivery excellence, including several standards and systems for high performance. A rigorous governance system monitors our dynamic operations constantly.

FY22 Customer Experience Survey scored over 5.89 on a scale of 1-7

The criteria of Satisfaction, Loyalty, Advocacy, and Business Value for Money displayed high outcomes, denoting relationships have become stronger and deeper throughout the years, thanks to our initiatives across people management, operational and delivery excellence. The excellent results across all facets of the survey, which recorded a high score across both response and rating, are clear evidence of the dedicated efforts of our teams and our disciplined execution. This was possible because:

  • Our top brass were active sponsors for key accounts
  • We attained our goals on profitable growth through customer stickiness that is a result of our commitment to customer satisfaction

Customer Experience Survey Scores

Particulars 2019 2020 2021 2022
Satisfaction 5.68 5.73 6.05 5.78
Loyalty 5.67 5.79 6.06 5.90
Advocacy 5.75 5.88 6.17 6.00
Value for money 5.50 5.42 5.82 5.71

Supplier sustainability

We approach procurement as an opportunity to contribute to both business stability while reinforcing our social and environmental sustainability. Our strategy is to leverage the potential of green procurement as a source of value creation.

Material issues addressed

  • Supply chain sustainability

Key risks considered

  • People risk
  • Business continuity risk

SDGs impacted

Our supplier base consists of 2,900+ suppliers across our locations, subject to local sourcing norms, code of conduct and human rights philosophy.

We strongly believe in

Driving sustainability and the diversity agenda forward

Encouraging green
practices

Emphasizing on codes and compliance

Progressing on supplier engagement and assessment

Best practices

Green procurement

This is a set of initiatives that reflect our commitment and drive our green agenda. We are in the process of creating the framework for this initiative and will continue to develop it in the following year.

Supplier code of conduct

Our Code of Conduct mandates no child labor, no forced or compulsory labor, and no human rights violations. All our Agreements and POs cover all terms and conditions extensively, related to child labor and labor law, leaving no room for compliance issues.

Supplier engagement

We have regularly engaged with our suppliers. Through this activity we review market challenges and asses how to mitigate risks related to supply chain issues. This is a continuous process, and we will keep engaging with suppliers on this.

Go Green: Digitalization of processes

Supplier360 – our supplier portal launched in FY20, further evolved during the year, spreading its reach globally, and bringing complete supplier visibility into view. The traction was accentuated by the pandemic, and we witnessed early benefits in terms of time and efficiencies. More than 16,000+ POs were shared with vendors through this portal, and we have received more than 39,000+ invoices through the portal.

We have also initiated a vendor registration portal this year, where vendors can share their details for registration. This is part of our digital Initiatives, and we are receiving good response. PO-invoice transactions are now virtual globally under this portal, which has been an important part of our ‘Go Green’ concept.

As part of our responsible procurement principle, we accord high importance to reduction of waste, recycling, hardware reuse, take-back and disposal of hazardous waste, on a continuous basis. With a series of small but significant steps, such as increasing laptop OEM warranty in the last year, we increased asset utilization and achieved savings.

Outsourcing of business processes, to varying degrees, involve the physical and logical storage of Personally Identifiable Information (PII), creating significant enterprise risk. A host of data-rich services are now delivered by vendors and sub-contractors with virtual and physical access to everything related to the employee’s and customer’s personal information. As part of our inclusive and sustainable long-term approach, we have enabled PII non-disclosure through data protection agreement with our suppliers.