Our long-term success depends on our understanding of the overall business environment, and the risk and opportunities that may impact our operations and service delivery. We have a strong in-built mechanism to evaluate and mitigate risks so that we can generate sustained value for our stakeholders and meet their expectations.

Our material issues are what matters most to our business and to our stakeholders. It is important to identify them as they are integral to our ability to take advantage of the opportunities, manage the risks to the business and shape an effective response to them.

We continually monitor relevant business developments, risks and opportunities, sustainability trends, changes in legislation and the perspectives and needs of our stakeholders. During the year, we carried out a comprehensive materiality assessment with internal and external stakeholders, following which there has been change in the material topics vis-à-vis that of last year.