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Establishing
flexible operating models for
an agile future, faster

Transforming IT services for Western Asset, one of the
world’s leading active fixed-income managers

Client overview

Western Asset Management (WAM) is one of the world’s leading active fixed-income investment managers with a focus on long-term fundamental value investing. WAM has nine offices around the globe and deep experience across the range of fixed-income sectors.

Challenges

WAM was looking to transform their IT services to create a more flexible operating model, improve productivity and agility to meet their evolving business needs. They needed to automate enterprise systems, adopt industry-leading best practices, and accelerate time-to-value.

Solution

As part of a multi-year engagement, Mindtree will enable Western Asset to create a more flexible operating model that can quickly adapt to changing business needs and accelerate time-to-value.

The solution includes

  • A one-team approach
  • Risk-mitigated remote transition
  • ITIL-based delivery
  • Application support, maintenance & development
  • Right-shoring and cross-skilled talent base

Technology landscape

Skill Area Technologies
Java, Messaging & Middleware Java, J2EE, JBoss, extJS, Angular, Javascript, JMS, Sonicmq, Kafka, IBM BPM
ETL & Data AbInitio, Denodo, Mattilion, Julia, Python, Snowflake, MemSQL, Databricks, Scala
Visualization & Reporting Tableau, PowerBI, Alteryx, SAP BO, Crystal Reports
Scripting Perl, Unix
ColdFusion Cold Fusion + (Oracle, Sybase)
.NET .NET, SharePoint
SDET UFT, QTP, Selenium
Database Sybase, Oracle, MS SQL Server
Jobs Autosys
DevOps & Cloud AWS, Azure, Docker, Kubernetes, Jenkins, HashiCorp Vault, Grafana, Terraform, Github, Rancher, Prometheus

Business benefits

This engagement with Mindtree will provide Western Asset with the following business benefits:

  • Customer-focused ITSM based metrics
  • Right-sized and right-mixed PODs
  • Productivity gains and reduction in operational expenses
  • Realizing target financial savings
  • Streamlined the OS patching process
  • Adoption of Non-Voice Medium increased by 30% over the past four months
  • 35% reduction in MTTR (mean-time to repair) through combination of process and tools

Adoption of Non-Voice Medium increased by

30%