Problem statement

The client faced an increase in remote workers and an increased digital maturity among users. They initiated a digital culture shift enabled by the introduction of a state-of-the-art end-user environment built around the Microsoft M365 solution ecosystem.

In early 2021, Mindtree was selected as the client’s strategic long term Digital Workplace implementation and management partner, in which, Mindtree enabled cross-pollination from our advanced Microsoft relationship, allowing the client all the benefits of the Microsoft ecosystem. The client’s estate included 2,400+ mobile devices, 4,200+ laptops/desktops and 550 concurrent VDI sessions with thin clients spread across Europe and the rest of the world.

The transformation to the Digital Workplace was driven by a set of very common workplace challenges, which severely impacted the workforce collaboration, productivity and user experience. These include:

• An increasing level of remote workforce, demanding a uniform user experience
• Long device provisioning lead times
• Difficulties in managing and provisioning new devices to end-users
• Manual on-boarding and off-boarding of users
• Complex image and patch management process
• Lack of automated processes for onboarding, software deployment, device refresh and lifecycle management

Mindtree’s solution

Mindtree’s proposed solution was a mix of technology and services - specifically the Modern Endpoint Management from Microsoft – that was enabled by our aligned services with the following tenets:

• Improved user experience via tight integration with Microsoft 365
• Increased control and speed through Microsoft Intune roll-out and the implementation of Microsoft Autopilot
• Reduced OPEX through a centralized device management and consolidation
• Simplification by streamlined Windows 10 Modern Management for end-users
• Increased security and compliance by conditional access via Multi-factor Authentication (MFA)
• Faster and improved on-boarding and easy client adaptability through Mindtree’s OCM framework
• Improved user life cycle management through AD manager plus solution
• Automated software deployment process with ServiceNow integration

Benefits

A six-month transformation project leveraging Mindtree’s vast set of accelerators and IPs such as Workplace Maturity Framework, Persona Assessment Framework, MS Teams Security & Governance Toolset, Automatic License Management, and Service Catalogues addressed the above challenges and delivered the following outcomes:

• Light/zero touch deployment: Analytics-driven proactive issue identification and remediation using self-heal solutions that improve the user experience and productivity by 20-25%. This also enables the business to grow and reduce the burden on IT
• Deployment of Microsoft AVD: Reduced the on-premises Citrix footprint, which reduced CAPEX investments and established a subscription (Pay-As-You-Go model)-based licensing
• Reclaimed 30% of VDI instances from earlier deployment, which saved OPEX expenses
• Automation and ML-powered service delivery by leveraging Mindtree’s Fast-track Factory model
• 15% ticket reduction for password resets and locks
• Increased M365 security such as granular role assignments, risk detection and remediation, conditional access, simulation attack, phishing, malware and advanced threat analytics